Focusing on People and Processes
Lessons to be Learned from Other Service Industries:
Disney and Games
 
February 22, 2008
8am- 5pm
Herberman Conference Center
UPMC Shadyside Hospital
Pittsburgh, PA



Co-Chairs:
  Anthony M. DiGioia, MD
  Tamra E. Merryman, RN, MSN, FACHE

Topics of Interest:
• The Disney Experience
• Gaming for Rehabilitation, Simulators and Training
• Lessons Learned from Other Service Industries
• Projects that Improve Patients' Experiences 
• PFCC Methodologies and Projects 
• Patient and OR Observations using “Stealth” Tracking Technologies 
• Generation Gaps in Health Care 
• Conflict Resolution - Take the Mail to the Correct Address

(Program is subject to change!)

Continuing Education Credit:
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint sponsorship of the University of Pittsburgh School of Medicine and the AMD3 Foundation, the Innovation Center at Magee-Womens Hospital of UPMC and the UPMC Center for Quality Improvement and Innovation.  The University of Pittsburgh School of Medicine is accredited by the ACCME to provide continuing medical education for physicians.

*The University of Pittsburgh School of Medicine designates this educational activity for a maximum of 6.5 AMA PRA Category 1 CreditsTM. Each physician should only claim credit commensurate with the extent of their participation in the activity.  

*Other healthcare professionals are awarded 0.65 continuing education units (CEU's) which are equal to 6.5 contact hours.

Nursing Credits:
This continuing nursing education activity has been approved for 5.5 contact hours by the UPMC Provider Unit of the PA State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditations.  To receive contact hours, the participant must attend the entire session and complete the evaluation form.