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Focusing on People and Processes Lessons to be Learned from Other Service Industries: Disney and Games |
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February 22, 2008 8am- 5pm Herberman Conference Center UPMC Shadyside Hospital Pittsburgh, PA

Co-Chairs: Anthony M. DiGioia, MD Tamra E. Merryman, RN, MSN, FACHE |
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Topics of Interest:
| • | | The
Disney Experience |
| • | | Gaming
for
Rehabilitation, Simulators and Training |
| • | | Lessons
Learned from Other Service Industries |
| • | | Projects
that Improve Patients'
Experiences |
| • | | PFCC
Methodologies and
Projects |
| • | | Patient
and OR Observations using “Stealth” Tracking
Technologies
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| • | | Generation Gaps in
Health Care |
| • | | Conflict
Resolution - Take the Mail to the
Correct Address |
(Program is subject to change!)
Continuing Education
Credit: This activity has been planned and implemented in
accordance with the Essential Areas and Policies of the Accreditation Council
for Continuing Medical Education (ACCME) through the joint sponsorship of the
University of Pittsburgh School of Medicine and the AMD3 Foundation, the Innovation Center at Magee-Womens Hospital of UPMC and the UPMC
Center for Quality Improvement and Innovation. The University of Pittsburgh
School of Medicine is accredited by the ACCME to provide continuing medical
education for physicians.
*The University of Pittsburgh School of
Medicine designates this educational activity for a maximum of 6.5 AMA PRA
Category 1 CreditsTM. Each physician should only claim credit commensurate with
the extent of their participation in the activity.
*Other healthcare
professionals are awarded 0.65 continuing education units (CEU's) which are
equal to 6.5 contact hours.
Nursing Credits: This continuing
nursing education activity has been approved for 5.5 contact hours by the UPMC
Provider Unit of the PA State Nurses Association, an accredited approver by the
American Nurses Credentialing Center’s Commission on Accreditations. To receive
contact hours, the participant must attend the entire session and complete the
evaluation form. |
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