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Past Programs:
(note: these syllabi files are large and will take some time to load)
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Patient Focused Care
June 23, 2006
Putting Patients First
How to Change the Institution
February 2, 2007
The 21st Century Hospital:
Designing Patient and Family Centered Programs, Offices and Hospitals
June 1, 2007
Focusing on People and Processes:
Lessons to be Learned from Other Service Industries:
Disney and Games
February 22, 2008
Designing the 21st Century Hospital and the Delivery of Care:
Building Teams and Facilities
May 9, 2008
MyPerformance for Care Givers:
Providing Exceptional Experiences for Patients and Families
February 6, 2009
PFCC Vision Quest I
Live on Stage!
July 17, 2009
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